We will accept returns of a product in saleable condition, within the applicable return period, with its complete and original manufacturer’s packaging intact and undamaged, including Universal Product Code (UPC), manuals and parts where applicable, and a copy of the packing slip. Credit will only be issued when the item has been returned to us. Pick-up charges may apply if outside our local delivery areas. All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date.

• Office Supplies - Office supplies can be returned within 30 days of receipt.
• Software - Unopened Software can be returned within 30 days of receipt. Only defective software may be exchanged for the same title and version within 30 calendar days of receiving the software.
• Technology and Business Machines - Technology and Business Machines can be returned or exchanged within 14 days of receipt. For defective products after 14 days, contact the manufacturer directly. Staples Business Advantage will provide manufacturer contact information should it be required. Customer can also refer to Manufacturer’s Directory in the sourcebook.
• Hazardous and Oversized Materials - Partial cartons or opened Containers of hazardous materials cannot be returned. It is your responsibility to ensure the products are used and/or disposed of in accordance with all applicable local, provincial, federal laws and environmental rules and regulations.
• Non-Catalogue, Seasonal, Special Order Products and Proprietary Items - Non-catalogue, seasonal, special order products and proprietary items are non-returnable and non-cancellable other than those that are defective or our error. Orders that have not been shipped may only be cancelled subject to approval.
• Food, Beverage, and First Aid Products - For health and safety reasons, we do not accept returns on these products, unless defective or our error.
• Janitorial and Sanitation Products - For health and safety reasons, these products can be returned only if the packaging is unopened and unaltered. Open containers of hazardous products (defective or damaged) cannot be returned. For the safety of our drivers, spilled liquid, broken glass, or damaged hazardous materials will not be picked up. A credit or replacement will be issued.
• Furniture - Furniture can be returned within 14 days of receipt upon approval. “Stocked” inventory products may be returned with the customer paying a restocking fee of up to 25% of the purchase price, exclusive of freight and delivery. The returned product(s) must be in new condition and returned in their original carton. Freight/delivery charges may apply for furniture returns. Customized furniture or specially sourced furniture is non-returnable.
• Defective Products and Limited Warranty - All products are guaranteed against manufacturing defects and are covered by each manufacturer's guarantee. Defective products other than Technology can be exchanged within 30 days of receipt. In the unlikely event you receive defective Staples Brand products, you may return these products at any time for a full refund or replacement. Your satisfaction is 100% guaranteed.

Important Notes : Limitation of Liability: Neither party shall be liable for any consequential, incidental, indirect, special, or exemplary damages arising out of or in connection with the sale, delivery, use, or performance of a product. In no event shall Staples be liable (whether in contract, tort, or otherwise) for damages arising out of or relating to (i) a breach of any warranty or (ii) the sale, delivery, installation, use, or performance of a product, that exceed the purchase price of that product.

It's a convenient way to request an authorization for merchandise pick-up and return. Submitting this form sends your request to our Customer Care team who will make the appropriate arrangements to have this merchandise picked up.

• From the Orders menu, select Returns.

You can return a partial order, a complete order or you could also request the pick-up of empty toner cartridges.

Click on Add Another Invoice and enter the invoice numbers.

Use this number to identify the parcel being returned and in any inquiry regarding your return. This number will also appear as a reference on your credit note or your no-charge shipment, if applicable.

We apologize for the inconvenience. Follow the steps below to return your item and receive a refund. You will then need to place a new order for the item.

You will have to place a new order for the item. If you are not able to place a new order and need a replacement right away, please contact our Customer Care Service.

1. From the Orders menu, select Returns.

   

2. You can modify the content of the Customer Information section if required.

   

3. In the Return Pick-up Address section, your default address is automatically selected.

   • If the item must be picked up at a different address, enter it here.

     

4. In the Return Options section, select Partial Order or Entire Order.

   

   • Partial Order

     

     • Enter the product code of the damaged or defective item.
     • Enter the quantity to return.
     • Select Return Option: Damaged or Manufacturer's Defect.
   • Entire order

     

     • Enter the Order number.
     • Select Return Option: Damaged or Manufacturer's Defect.
5. Enter Comments related to the return in the appropriate box.
6. Check box to confirm that you read our return policy.
7. Click on Submit Request for Return.

For standard returns, please allow for 1-5 business days for our courier to pick up your return.

• Use the Merchandise Return number to identify the parcel and in any request you may have regarding your return.

  • This number will also appear as a reference on your credit note or your no-charge shipment, if applicable.

If a return has not been picked up after 5 business days, contact one of our experts in the Customer Care.

After we scan your return and release your credit, your refund will be posted in your account. Depending on your account settings, your company’s Accounts Payable contact person will receive a copy of the credit invoice by mail or email. The credit will also be shown on your monthly statement if your account is set to receive one.

• Credits will be posted to your account within 1-30 business days after the credit is released, depending on your company’s billing cycle.
• If a credit has not been released after 30 business days, please contact one of our experts in Customer Care.

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Merchandise Return

Click here to view the Merchandise Return PDF guide